Terms and Conditions
Welcome to Velva! By accessing and using our website, www.velva.ae, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree to these terms, you may not access or use our website.
1. General
These Terms and Conditions govern your use of the Velva website and the purchase of products from us. We reserve the right to update or modify these terms at any time without prior notice. By continuing to use the website, you agree to any changes made.
2. Orders and Payment
- All prices displayed on our website are in UAE Dirhams (AED) and are inclusive of any applicable taxes.
- Orders are only accepted once payment has been successfully processed.
- We accept various payment methods, including credit/debit cards, which are securely processed through our third-party payment providers.
- Velva reserves the right to cancel any order if we suspect fraud or unauthorized activity.
3. Shipping and Delivery
- We currently offer shipping only within the United Arab Emirates (UAE).
- Standard delivery times are between 2-5 business days, depending on your location.
- Shipping fees will be calculated at checkout and are non-refundable.
- Velva is not responsible for any delays due to customs or unforeseen circumstances beyond our control.
4. Return and Exchange Policy
- We offer a 7-day return policy from the date you receive your order. To be eligible for a return, items must be unused, in their original condition, and with all tags attached.
- To initiate a return or exchange, please contact us at info@velva.ae or via phone/WhatsApp at +971 50 131 9123.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds will be processed to the original payment method within 7-14 business days after the returned item is inspected.
5. Product Availability and Descriptions
- We strive to ensure that all products displayed on our website are accurately described and available in stock. However, Velva does not guarantee that items will always be available.
- In the event a product is out of stock, we will notify you promptly and offer a refund or the option to choose an alternative product.
- Product colors may vary slightly due to photographic lighting and monitor settings.
6. Intellectual Property
All content on the Velva website, including images, designs, logos, text, and graphics, are the property of Velva and are protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission from Velva.
7. Limitation of Liability
Velva is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. This includes, but is not limited to, damages related to product use, shipping delays, or any technical issues with the website.
8. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the UAE.
9. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please reach out to us at:
Email: info@velva.ae
Phone: +971 50 131 9123
