Privacy Policy
At Velva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, www.velva.ae, and related services.
1. Information We Collect
We collect personal information when you interact with our website, place an order, or contact us. This information may include:
- Your name, email address, phone number, and shipping/billing address.
- Payment details, such as credit/debit card information (processed securely through third-party payment providers).
- Information about your browsing activity on our website (e.g., pages viewed, links clicked).
2. How We Use Your Information
We use the information collected for:
- Fulfilling orders and providing you with our products and services.
- Sending order confirmations, updates, and customer service responses.
- Processing payments securely.
- Improving our website, products, and services through data analysis and customer feedback.
- Sending marketing communications, such as promotions or special offers (with your consent).
3. How We Protect Your Information
We take the security of your personal data seriously. We implement industry-standard security measures, including encryption and secure servers, to protect your information from unauthorized access, disclosure, or misuse.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties that assist us in operating our business, such as:
- Payment processors to securely process transactions.
- Shipping companies to deliver your order.
- Email marketing platforms (with your consent to receive newsletters).
All third-party services comply with applicable privacy regulations and are contractually bound to keep your data secure.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt-out of receiving marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
- Request information about how your data is processed.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience on our website. These cookies help us understand how you interact with our site, personalize content, and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect your browsing experience on our site.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review it regularly.
8. Contact Us
If you have any questions or concerns regarding our Privacy Policy or how your data is handled, please contact us at:
Email: info@velva.ae
Phone: +971 50 131 9123
